Our Guarantee: You must be completely happy with any purchase
or you may return it to us within 30 days for a complete refund of the purchase
price or exchange. Shipping charges are not refundable. Returns beyond 30 days and within
90 days of purchase will be accepted for store credit or exchange only. Returns can
be made at an art show or mailed back in a crushproof box with a copy of the
sales receipt. Item must be
undamaged. We work to insure you get the
unique style, size, color, and shape you desire with custom work on demand.
Special orders may be returned for store credit or exchange only.
Our Promptness: We ship in-stock items within 24 hours
and will try to make up any order within 72 hours. Remember we may be away traveling to shows on weekends
and during most of the month of July.
Our Quality is inherent in the way we design
and construct our jewelry to last, wear, and look beautiful. We work in
solid 14K yellow or white gold, and some styles in Sterling Silver and
Gold-Filled, offering gemstones of all colors, sizes, and shapes. We correct
defects in our workmanship or materials within one year for free, charging only
our standard shipping fee. At our option we will repair or replace an item, or
issue a refund, with the extent of our liability limited to the original
purchase price. To insure your lifetime enjoyment we make repairs at bench cost
for normal wear and tear sustained by an item at any time over the years that
you keep our jewelry. Exceptional damage requiring reconstructing or replacement
parts requires additional charges at our current pricing.
Shipping
cost via Fed Ex ground or US Mail:
$3 for
Under $10 total sale
$4 for
$10 to under $50
$5 for
$50 to under $100
$6 for
$100 to under $200
$7 for
$200 and up
Purchases
over $200 may require signature for delivery. Express shipping is available at
additional cost. Shipping charges are not refundable.
Currency, Customs, and Duties Notice:
All prices listed are in US dollars. If your shipping address is outside of the
U.S., you may have to pay customs fees or duties on your order in addition to
the purchase price and shipping costs.
U.S. Christmas delivery - The last day for delivery before Christmas is Sunday, December 16
at mid-night est. Your payment MUST clear by that time. To ensure delivery
add $2 for Priority Mail. We cannot guarantee any shipments after this day via
U.S. Post Service. You would need to use FedEx delivery after that date for
items to be delivered in time for holiday gift giving.
International
Christmas delivery
- Due to delays with customs
in foreign countries we can NOT guarantee shipping time. As a general guide
line, please complete payment for Christmas delivery by Sunday, December 3
at mid-night est. Your payment MUST clear by that time to help ensure delivery.
We will NOT guarantee any shipments delivery times for international sales. This
is simply a guideline based on average delivery times.
For tips on cleaning your jewelry see
Jewelry Care We offer year round complimentary cleaning and
polishing, you pay only for shipping and insurance.
Contact Information
Toll free
1-800-330-0094
Lynn
and Carl Buehler
PO Box 17406 Plantation FL 33318-7406
gems@jewelgallery.net
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